As an Owner or Admin, you have the ability to assign and adjust the roles of users in your agency's SurePass portal. Each role controls what a user can see and do — both in the Admin Dashboard and in the SurePass mobile app.
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Roles are assigned when a user is created and can be changed at any time from the User Details page. See How to change a user's role below.
Within the column you can double click to change your role.The SurePass new user details screen - Roles can be selected from here.
Owner:
Owner
This is the highest level of permissions in SurePass. Owners have full control over the agency account, including settings that Admins cannot access.
✓ Manage all agency information
✓ Manage all details of your users
✓ Manage locations
✓ Manage checkpoints
✓ View access and Activity logs
⚠️ We recommend limiting the number of users assigned the Owner role.
Admin:
Admin
Admins have slightly fewer permissions than Owners. The key difference is that Admins cannot edit all agency-level information. Admins are well-suited for day-to-day user and operations management.
✓ Manage users
✓ Manage locations
✓ Manage checkpoints
✓ View access and Activity logs
✕ Edit all agency information (Owner only)
Verifier:
Verifier
The Verifier role is designed for officials who will be conducting verifications at SurePass checkpoints. Verifiers operate through the SurePass mobile app — they do not have access to the Admin Dashboard.
✓ Configure checkpoints
✓ Scan officials by card reader
✓ Scan officials by mobile device
✓ View their own OCID
✕ Access to the SurePass Admin Dashboard
Assign this role to any official who may be responsible for administering fixed or non-fixed checkpoints.
Official:
Official
This is the most common user permission. Officials use the SurePass mobile app to access and manage their own identity credential. They cannot conduct verifications or access the Admin Dashboard.
✓ Log into the mobile app
✓ View their OCID from the mobile app
✓ Add their OCID to their mobile wallet pass
✕ Conduct verifications at SurePass checkpoints
✕ Access to the SurePass Admin Dashboard
Contract Security:
Contract Security
Contract Security is the most limited user permission. These members are not issued an OCID and cannot access SurePass checkpoints on their own. Typically reserved for security personnel who are third-party contractors.
✓ Perform the same checkpoint verifiication functions as the "verifier" role
✓ Enter a PIN when conducting verifications
✕ Issued an OCID
✕ Access SurePass checkpoints independently
✕ Access to the SurePass Admin Dashboard
How to change a user's role:
Owners and Admins can update any user's role directly from the Users page in the Admin Dashboard.
1
Go to the User page in the Admin Dashboard.
2
Scroll to the user whose role you would like to change.
3
Ensure the Role column is toggled on in Column Management.
4
Quickly double-click their current role to open the role selector and choose a different role.
5
The role is automatically saved — no additional confirmation needed.
