Adding a New User

Owner Admin

Add users one at a time directly from the Admin Dashboard. To add multiple users at once, see Bulk Importing Users.

Navigate to Users Page → click New User → fill in the form and click Continue → invite the user via Email Invite.

How to Add a New User:

From the Home Screen, navigate to the User using the left panel.

Click the New User button at the top left of the table.

Enter the user's information. Use the field guide below for required and optional fields.

Field	Required?	Notes
first_name	⚠ Required	User's legal first name — used for verification.
last_name	⚠ Required	User's legal last name — used for verification.
email	⚠ Required	Must be an organization email address. Personal email addresses will not work.
armed_permission	⚠ Required	Enter YES or NO for every user.
title	Optional	The user's title within your organization.
role	⚠ Required	Determines the user's permission level in SurePass.
rank	Optional	Law enforcement only — used as part of the verification process at SurePass checkpoints.
badge	Optional	Law enforcement only — used as part of the verification process at SurePass checkpoints.

Click Continue to save the user to your agency.

To invite the user to download the app, select them in User and click Email Invite. You can also select multiple users and send batch invites from the same button.