Search for Official by Email

As a Verifier, you have the ability to search for an official present at your checkpoint using their email address. This will allow you to pull up the OCID associated with an official if they have successfully registered and been verified in our system.

  1. In the case that an official does not have their NFC card or OCID mobile pass available, you can still search for them by their verified email address and compare their picture/information with the official present at your checkpoint.
  2. From the mobile app, click the menu icon in the top left corner.
  3. Click the Find by Email option under Verification
  4. Enter the officials email address that is associated with their SurePass account
  5. If they are correctly registered, their OCID will appear on your mobile device to check
  6. If they are not verified, you will see the notification of Official Not Found
  7. You can also follow the steps for Scan with Mobile Device and click Find by Email to complete the verification flow.

If searching for an official by their email does not result in their OCID being displayed or you receive a message that indicates the "Official Not Found" this indicates that the person presenting at your checkpoint is not registered or verified with SurePass.

At this time, you should not allow them to access the SurePass checkpoint and you should conduct your standard checkpoint procedure with this individual.

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