Using SurePass as a Law Enforcement Official

Getting Started with SurePass

If your agency admin has already registered you, you can skip registration.

Just download the app and log in using your agency email address.

Register

1. If you are not already registered
2. Download the SurePass app from the App Store or Google Play
3. Open the app and tap Law Enforcement Registration
4. Enter your:
   • Full legal name
   • Agency email address (no personal emails)
5. Upload a clear photo of your face

Once approved, you’ll receive an email with a 6-digit access code to log in.

Note: If you’re already in the system and try to register, you may see a message that your email is already in use.

If this happens, skip registration and simply log in using your email.

Access Your OCID

After logging in, you can view your Official Capacity ID (OCID) in the app.

If anything looks incorrect, contact your agency admin or email help@surepass.com.

Add OCID to Your Mobile Wallet

1. Log in to the app
2. Open the menu (☰)
3. Tap View OCID
4. Follow the prompts to add it to:
   • Apple Wallet (iPhone)
   • Google Wallet (Android)

Then open your wallet to confirm it was added.

Use Your OCID at Checkpoints

• Hold your phone near the checkpoint reader
• Your OCID Wallet Pass should appear on the screen
• Follow on-screen prompts

Troubleshooting

Can’t add to wallet?

• Try switching from Wi-Fi to cellular data
• Some work devices (Managed Apple IDs) may block wallet access

Can’t scan your OCID?

• Make sure NFC is turned on (Android only)
• Remove bulky phone cases
• Hold the top of your phone (iPhone) or back (Android) near the reader

If you still have issues, contact help@surepass.com.