Deactivate an Official or Staff Member
As the Admin of your agency, you will be responsible for managing the status of your officials. If you need to deactivate a member of your agency, you have several options available: Active, Suspended or Inactive.
These are available under Job Status within the Manage Officials view.
- Active: This is the default setting and ensures that an official can utilize SurePass.
- Suspended: This should be used for when an official is temporarily deactivated. Utilize this setting when an official is suspended temporarily and should not be using SurePass at secure checkpoints.
- Once the official's suspension is over, change their Job Status back to Active.
- Inactive: This should be used when an official is permanently removed from the agency, including for retirements and change of employment.
To edit the status of an official, follow these steps:
- Navigate to the
Manage Officialsview in the Admin Dashboard. - Ensure the Job Status column is enabled by clicking on
Manage Columnsand selecting that option. - For a selected official, double click on their Job Status to change the status to either Active, Suspended or Inactive.
SurePass doesn't allow the deletion of official accounts. Instead, we let you change an official's status. This is because deleting an account would erase all associated actions, like their clearance log entries. By changing their status, we can preserve a complete record of their activity.