Custom Verification Questions Setup as an Admin

As an Admin user, you can now customize the verification flow for your agency's checkpoints by creating and managing your own questions that appear at checkpoints.

Creating a New Verification Question

1. Navigate to the Agency Settings section of the Admin dashboard.
2. In the Verification Questions area, choose Add Verification Question.
3. The Question Headline will be the question that is displayed at your checkpoint.
4. The Context Phasing can be added to include more information for Verifiers to reference when asking this question.
5. Click Save Changes to save your new verification question.

Enabling a New Verification Question

Once you have created a new question, you can now enable it (or disable it) at any of your available checkpoints.

1. Navigate to the Checkpoints section of the Admin dashboard.
2. Select the specific checkpoint you wish to update.
3. In the checkpoint settings, find your newly created question.
4. Toggle the question ON.

Once toggled ON, this question will be a required part of the verification flow for that checkpoint.

Deactivating or Deleting a Question

You have the ability to deactivate or delete custom questions you have created.

• To Deactivate: If a question is currently in use at any checkpoint, toggling it OFF in the Checkpoints page will deactivate it. It will be removed as an option from whatever checkpoint you have selected.
• To Delete: You can permanently delete a custom question from the Agency Settings page.