Issuing New Credentials as an Admin

This guide will walk you through the process of issuing new credentials to your agency or organization staff.

  1. Go to User Management  to view your roster.
  2. Find the user you want to issue a new credential for and either double click their profile picture OR choose the Actions > Edit Official option.
  3. Choose Add New Credential  option.
  4. Choose the type of credential you wish to issue: Card , Sticker  or Mobile .
  5. Once the credential has been created, it must be activated either directly by the person you issued it to OR you can activate it as an Admin on their behalf through the SurePass mobile app.
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