As an Admin or Owner, you can bulk import officials to quickly add multiple users to SurePass at once, rather than adding them one by one. The process takes a few minutes — you'll download a template, fill it in, and upload the completed file.
Bulk Importing Users
Owner Admin
Step 1: Prepare Your CSV File
1
In the Admin Dashboard, navigate to the page - User.
2
Click the New User drop down menu.
3
Click the Bulk Upload CSV button.
3
Click the Download Template to download the CSV fle you will edit.
4
Fill in the CSV template using the field reference below for what each column requires.
5
When your file is complete, save it as a CSV so it can be uploaded correctly.
CSV Field Reference Column Guide
| Field | Required? | Notes |
|---|---|---|
| first_name | ⚠ Required | User's legal first name — used for verification. |
| last_name | ⚠ Required | User's legal last name — used for verification. |
| ⚠ Required | Must be an organization email address. Personal email addresses will not work. | |
| armed_permission | ⚠ Required | Enter YES or NO for every user. |
| title | Optional | The user's title within your organization. |
| role | ⚠ Required | Determines the user's permission level in SurePass. |
| rank | Optional | Law enforcement only — used as part of the verification process at SurePass checkpoints. |
| badge | Optional | Law enforcement only — used as part of the verification process at SurePass checkpoints. |
⚠️
Personal email addresses will not work. Only use email addresses associated with your organization for each user.
Step 2: Upload Your CSV
1
From the Admin Dashboard, scroll down to the bottom of the Bulk Import Instructions screen.
2
Drag and drop your CSV file into the upload area, or click to browse for the file. Maximum file size is 20MB.
3
If your CSV has any issues, you will see which rows are affected and what needs to be corrected. Fix the errors, save the file again, and re-upload.
4
If there are no errors, click Continue — you will see a confirmation that your upload was successful.
✅
Once uploaded, all imported users will be available to edit in the User Details view of the Admin Dashboard.